We are committed to providing the following levels of service:
Cloud VPS - monthly availability: 99.95%
Public Cloud - monthly availability: 99.95%
Monthly availability is calculated as follows:
(TMPM - MUPM) / TMPM * 100%
where:
TMPM - total number of minutes per month
MUPM - minutes o unavailability per month
The SLA level of 99.95% uptime/availability results in the following periods of allowed downtime/unavailability:
| Period | Daily | Weekly | Monthly | Quarterly | Yearly |
| Downtime | 43s | 5m 2s | 21m 54s | 1h 5m 44s | 4h 22m 58s |
