What is the SLA (Service Level Agreement) for your services?

We are committed to providing the following levels of service:

Cloud VPS - monthly availability: 99.95%
Public Cloud - monthly availability: 99.95%

Monthly availability is calculated as follows:

(TMPM - MUPM) / TMPM * 100%

where:
TMPM - total number of minutes per month
MUPM - minutes o unavailability per month

The SLA level of 99.95% uptime/availability results in the following periods of allowed downtime/unavailability:

Period Daily Weekly Monthly Quarterly Yearly
Downtime 43s 5m 2s 21m 54s 1h 5m 44s 4h 22m 58s
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